FAQs

Discover answers to common questions about our pickleball, paddleball, tennis, and squash gear. From shipping and returns to product recommendations, we’ve got you covered so you can shop with confidence.
How do I know which paddle or gear is right for me?

Each product includes detailed descriptions, sizing guides, and specs. If you’re unsure, reach out to our team for personalized recommendations.
Are your products suitable for beginners as well as professionals?

Yes! We carry a range of gear suitable for all skill levels—from beginners to advanced players.
How can I place an order on Play Velocity?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. We accept major credit/debit cards and other secure payment methods.
Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via email so you can monitor your delivery in real-time.
Standard shipping typically takes 5–10 business days depending on your location. Expedited shipping options may also be available at checkout.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you offer international shipping?

Currently, we ship within United States Only. If your country isn’t listed at checkout, feel free to contact us for assistance.
What is your return policy?

We offer hassle-free returns within 30 days of purchase. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I request a refund?

Please visit our Refund Policy page and follow the steps, or Contact us.
How can I contact Play Velocity?

You can reach us anytime through our Contact Page or email us directly. We aim to respond within 24–48 hours.
Do you offer bulk or team discounts?

Yes! If you’re purchasing for a club, school, or team, contact us for special pricing and packages.