FAQ's


Discover answers to common questions about our pickleball, paddleball, tennis, and squash gear. From shipping and returns to product recommendations, we’ve got you covered so you can shop with confidence.

Contact us

Get in touch

customerservice@playvelocity.store


Our average response time is within 24 hours.

Customer support is available Monday to Friday, 8:00 AM – 8:30 PM (EST).

Each product includes detailed descriptions, sizing guides, and specs. If you’re unsure, reach out to our team for personalized recommendations.

Yes! We carry a range of gear suitable for all skill levels—from beginners to advanced players.

Simply browse our products, add your favorite items to the cart, and proceed to checkout. We accept major credit/debit cards and other secure payment methods.

Yes! Once your order is shipped, you’ll receive a tracking link via email so you can monitor your delivery in real-time.

Standard shipping typically takes 5–10 business days depending on your location. Expedited shipping options may also be available at checkout.

Currently, we ship within United States Only. If your country isn’t listed at checkout, feel free to contact us for assistance.

We offer hassle-free returns within 30 days of purchase. Items must be unused, in original packaging, and accompanied by proof of purchase.

Please visit our Refund Policy page and follow the steps, or contact us at [your support email].

You can reach us anytime through our Contact Page or email us directly. We aim to respond within 24–48 hours.

Yes! If you’re purchasing for a club, school, or team, contact us for special pricing and packages.